Ten brands, two registers, and two different companies every time

A dispute does not begin with a claim. It begins with a name: who is it you have actually entered into a contract with? Eight of the ten operators in the comparison state a company name in our table, two do not. And for three of the eight there is a different company name in a different register.

Who is the counterparty when the brand is not a company?

A brand is a website with a logo. The counterparty in a contract is a registered company with a company number and an address, and the two need have nothing to do with each other beyond one line in the terms. This difference is not academic: a claim has to be directed at a legal person, and a name on a front page is not a legal person.

We looked the brands in our library up in two public licence registers on 26 August 2026: the certificate portal of the Curaçao Gaming Authority and the open register of Anjouan. Ten brands appeared in both places with a company name in each entry. In all ten cases the names were different. Not one match.

Three of the ten are in the comparison on this site. BC.Game appears in the Curaçao register as operated by Small House B.V. and in the Anjouan register as Twocent Technology Limited. TrustDice appears as Satoshi Gaming Group N.V. in one place and Satoshi Labs Ltd in the other. Wild.io appears as Nonce Gaming B.V. in the Curaçao lookup and as Stack Gaming Ltd in the Anjouan lookup.

That does not mean any of the entries is false. Two licences in two jurisdictions can both be genuine, and a group can have one company per market. But for anyone about to send a claim, the consequence is the same: the register alone gives no unambiguous counterparty.

One more thing, which concerns our own table. Until 4 September 2026 Wild.io stood here without a licence number, because the cell was only filled from the operator's own pages. The lookup on the domain in the Curaçao register on 26 August 2026 had returned OGL/2024/210/0198 with Nonce Gaming B.V. as the holder all along — the figure had been read, but not written down where the reader was looking for it. Now it is in the table, together with its source. The rule on this site is that a figure must have a source, not that a source we have read may go missing.

What a licence number tells you, and what it does not

68 of the 100 brands in the library publish a licence number. The number of distinct numbers is 53. Nine of the numbers cover 24 brands between them, because it is the company that is registered and not the website. The extreme case is the Anjouan registration ALSI-202508056-FI2, which sits behind five brands at once: Oshi Casino, PlayAmo, Slotum, Winz.io and Bitkingz.

A shared number is not in itself a problem. It becomes a problem in a dispute, because a number then does not identify the party you are arguing with — it identifies a company that also runs four other places.

The status in the register is the other half of the information. Five brands in the library hold a revoked licence, and one of them is in the comparison here: the certificate OGL/2023/118/0060 for BC.Game carried the status «Revoked» when the register was read on 26 August 2026. A revoked licence means the channel to the supervisory authority is closed before the dispute even begins.

Why Lotteritilsynet is not the address

Norwegian law is aimed at whoever offers gambling to Norway. Lotteritilsynet supervises the supply side and has no legal basis for ordering an offshore company to pay an amount to an individual player. Nor is there a Norwegian complaints board that will take on a case against an operator without a Norwegian permission. This is described in more detail under the Lottery Act, the player and the tax.

That the law regulates the supply side is a description of who it binds. It is not a recommendation to play, and nothing here is legal advice.

The address for a complaint is therefore the licensing authority that issued the permission, and only if the licence is active and applies to the company you actually have a contract with. Both conditions have to be checked before a claim is sent, and both can be looked up in a register in advance.

The clause we have not read at a single one of the ten

We have not read a complaints-handling clause at any of the ten operators in the comparison. That is not the same as saying it does not exist; it means nobody here has had the document in hand and read what it says about deadlines, channels and steps. The field stands empty because it is unread, and an empty field is never a point in the operator's favour.

The only deadline we have read with a clause number runs the other way. Clause 8.7 of Vave's terms, as they stood on 25 August 2026, gives the player 14 days to supply documents when the operator asks for them. Neither of the two says anything about how long a complaint may be left lying.

One deadline for the player, none for the operator — that is the whole asymmetry in a single line.

What you keep before anything goes wrong

What holds up afterwards is what sits outside the operator's server. A payment on a blockchain has a transaction ID, a time, an amount and two addresses, and it sits in a public record that neither party can rewrite. The account history, the chat log and the bonus status, by contrast, sit in a system that only one party controls.

So keep the transaction ID for every deposit and every withdrawal, with the date. Keep the text of the terms as it stood on the day you deposited, with the clause number of the provision you may later want to point to — operators change their terms without notice, and a dated screenshot is the only way to show what applied at the time. Keep the licence certificate from the register the same way, with the date of the lookup.

Then note the company name, not the brand name. After the lookups above, that is the piece of information most often missing when someone is about to send a claim, and the hardest to obtain after the fact.

The withdrawal cap at Wild.io, the one figure in the comparison that carries a clause number, is covered under high roller casino.

Gambling is for people over 18. Hjelpelinjen gives advice on gambling problems, but does not take on a dispute against an operator.